Refund and Cancellation Policy

Last updated: 5 August 2026

This policy explains when an order may be cancelled and how any refund is calculated. It should be read with the applicable quotation, invoice, Service Agreement and Terms and Conditions.

1. General principle

Many of our Services involve immediate compliance work, personalised document preparation, reservation of a director or specialist resource, government filings, identity verification, third-party fees or work that cannot be resold. Refund eligibility therefore depends on the stage reached when cancellation is requested.

Privacy enquiries may be sent to office@knightsbridgenominee.com or by post to the registered office, marked “Data Protection”.

2. How to cancel

Cancellation requests must be sent to office@knightsbridgenominee.com from the Client’s authorised email address. The request should identify the Client, company, invoice and Service concerned. Cancellation takes effect when we acknowledge it in writing, subject to any director resignation, company filing, account handover or other steps needed to end the Service safely and lawfully.

3. Before work begins

If we receive a cancellation request before compliance review, document preparation, candidate reservation, filing, appointment, verification or other substantive work begins, we will normally refund the amount paid, less any payment-processing charges and non-refundable third-party costs already incurred.

4. After work begins

Once work has begun, we may deduct a reasonable amount for work completed, time reserved, risk and onboarding activity undertaken, documents prepared and costs incurred. The following are generally non-refundable once performed or committed:

KYC, sanctions-screening, source-of-funds review and enhanced due diligence fees;
Companies House, HMRC, notary, apostille, courier, translation, legal, professional and other third-party charges;
company formation or filing fees once an application has been submitted;
fees attributable to customised agreements, resolutions, powers of attorney, declarations or other documents already prepared;
director or nominee reservation fees once a specific person has accepted, completed onboarding or restricted their availability for the engagement;
bank, payment-provider, marketplace or branch-attendance work already completed;
services already fully supplied.

5. Nominee and resident director services

Annual director and nominee fees reflect appointment risk, availability, compliance monitoring and the obligation to remain available during the agreed term. Once a director has been appointed, completed identity verification for the Client, signed engagement documents or undertaken substantive work, fees are normally non-refundable except where the Service Agreement expressly provides otherwise or we are unable to continue for reasons not caused by the Client.

Cancellation does not automatically remove a director from a company. The Client must cooperate with replacement, resignation, Companies House filings, transfer of records, account mandate changes and payment of outstanding fees or costs.

6. Banking, payment and marketplace applications

Application fees pay for preparation and support, not for a guaranteed approval. A rejection, delay, restriction or closure by a bank, electronic money institution, payment provider, marketplace or other Third-Party Provider does not by itself create a right to a refund where we performed the agreed work. Any express written approval guarantee or replacement commitment in a Service Agreement will apply according to its specific wording and conditions.

7. Cancellation by us

We may cancel or refuse a Service because due diligence is unsatisfactory, information is inaccurate or incomplete, risk is unacceptable, a suitable director is unavailable, the proposed activity is prohibited, fees are unpaid, or continuing would conflict with law or a director’s duties.

Where cancellation is not caused by the Client’s breach, misleading information, prohibited activity or failure to cooperate, we will refund any clearly unused portion of fees after deducting completed work and unavoidable third-party costs. Where cancellation results from the Client’s breach or undisclosed risk, we may retain amounts reasonably attributable to work, reserved capacity, professional costs and losses incurred, subject to applicable law.

8. Consumer cancellation rights

Our Services are primarily supplied for business purposes. If you are legally acting as a consumer and enter into a distance or off-premises service contract, you may have a statutory 14-day cancellation right. If you expressly ask us to begin during that period, you may have to pay for the proportion of Services supplied before cancellation. If the Service is fully performed during the cancellation period following your express request and acknowledgement, the statutory right to cancel may be lost. Nothing in this policy limits mandatory consumer rights.

9. Approved refunds

Approved refunds will normally be made to the original payment method.
We may require verification before returning funds to a different account.
We aim to process an approved refund within 14 days after the amount is agreed and any required termination steps are completed.
Bank, card, foreign-exchange and intermediary charges outside our control may affect the amount or arrival time.

10. Chargebacks and payment disputes

Please contact us before starting a chargeback so we can review the matter. A chargeback does not cancel an engagement, remove an appointed director or eliminate payment obligations. We may provide the payment provider with relevant agreements, communications, identity records and evidence of work performed to respond to a dispute.

11. Contact

Refund and cancellation requests: office@knightsbridgenominee.com
Telephone: +44 (0)20 3432 0834
Postal address: 21 Knightsbridge, London, England, SW1X 7LY